---
title: Customer Care Representative at CJ Pony Parts
description: CJ Pony Parts is hiring for the Customer Care Representative role in Las Vegas,
  NV. Pays $16–$18 per hour. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-care-representative-at-cj-pony-parts-01a0ddd1-c541-732a-a3c3-e8ac36034f0e
date: 2026-09-28T00:34:22Z
og_description: Join CJ Pony Parts as Customer Care Representative in Las Vegas, NV. Pays $16–$18
  per hour. Full-time, on-site role.
og_image: https://www.foundrole.com/og/gpd1ap.png
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  - label: Home
    url: https://www.foundrole.com/
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---

| | |
|---|---|
| **Company** | CJ Pony Parts |
| **Location** | Harrisburg, PA |
| **Salary** | $16/hr - $18/hr |
| **Type** | Full Time |
| **Posted** | Sep 25, 2026 |
## Description

**Customer Care Representative**

**Location:** On-site in Harrisburg, PA  
**Employment Type:** Full-Time | Non-Exempt  
**Pay:** $16.00 to $18.00 per hour, based on experience  
**Schedule:** Monday to Friday Day Shift

**Position Summary**

CJ Pony Parts is seeking a **Customer Care Representative** who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment.

**Key Responsibilities**

- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
- Provide timely and accurate information on order status, returns, and general product questions
- Update and maintain customer account information in internal systems
- Resolve product or service concerns with professionalism and empathy
- Assist in processing orders placed in-person, online, or over the phone
- Handle payment information and address updates securely and accurately
- Generate return labels and coordinate with vendors as needed
- Record and track all customer interactions and escalate complex issues appropriately
- Provide showroom counter support (on-site only)
- Perform general administrative support tasks as assigned

**Required Qualifications**

- High school diploma or GED
- Minimum of 1 year experience in a call center or customer service environment
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- Ability to manage multiple systems and customer interactions simultaneously
- Calm and effective communication skills, especially when resolving customer concerns

**Benefits**

- **Hourly Rate:** $16.00 - $18.00 per hour, commensurate with experience
- **Bonus Program:** Eligible after 6 months
- **Paid Time Off**
- **Medical, Dental, & Vision Insurance** (affordable options)
- **Health Savings Account** with company contribution
- **Life & Short-Term Disability Insurance**
- **401(k) Plan** with **4% company match** and profit sharing
- **Company Paid Holidays**
- **Employee Assistance Program**
- **Casual dress**

**Who We Are**

Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of **Teamwork, Respect, Customer Service, Integrity, and Innovation.** We're proud to be a trusted name in automotive parts and accessories-and we're growing!

**Equal Opportunity Employer**

CJ Pony Parts is proud to be an **Equal Opportunity Employer**. We celebrate diversity and are committed to creating an inclusive environment for all employees.  
**E-Verify:** CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.
## Skills

- Live Chat Support
- Administrative Support
- Microsoft Excel
- Empathy
- Microsoft Word
- Microsoft Outlook
- Administrative Skills
- Communication
- Customer Service
## Benefits

- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Paid Time Off (Pto)
- 401(k) Plans
- Employee Stock Options (ESOs)
- Tax-Advantaged Accounts

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/customer-care-representative-at-cj-pony-parts-01a0ddd1-c541-732a-a3c3-e8ac36034f0e?utm_source=ai_markdown)

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