---
title: CSR Account Success Support
description: Superior Packaging and Finishing is hiring for the CSR Account Success Support
  role in Braintree, MA. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/csr-account-success-support-at-superior-packaging-and-finishing-01a0f492-21e3-784a-abfa-05bafa6de271
date: 2026-11-15T01:26:44Z
og_description: Join Superior Packaging and Finishing as CSR Account Success Support in Braintree,
  MA. Pays $50K–$90K per year. Full-time role.
og_image: https://www.foundrole.com/og/pijxam.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Superior Packaging and Finishing |
| **Location** | Braintree, MA |
| **Salary** | $45K/yr - $90K/yr |
| **Type** | Full Time |
| **Posted** | Sep 30, 2026 |
| **History** | First seen 45 days ago (2026-09-30), reposted once |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Superior Packaging and Finishing.
- **E-Verify:** No E-Verify enrollment on record for Superior Packaging and Finishing.

## Pay for similar jobs

Most similar jobs pay $39,000 – $50,000 a year (median $43,000).

## Description

**We are looking for a customer-focused and organized Account Success & Support Team Member to join our team. In this role, you will play an important part in building strong customer relationships, supporting customer retention, and identifying opportunities for upselling and referrals.**

**Job Summary**

- The Account Success and Support is responsible for providing administrative support for customer retention and increase upsells or referrals by ensuring customer satisfaction. They will respond to customer inquiries, manage customer accounts and resolve issues with the help the collaboration of Account Managers.

**Responsibilities**

- Acknowledges all customer communications and responds in a timely manner.
- Verifies job specifications and artwork received from customer, relaying this information in a timely and concise manner to the estimating department.
- Gathers all information required to produce the job confirming all specifications match the quote, answering any production related questions internally.
- Creates job tickets and job bag, relaying proofing information both internally and to the customer in a timely manner; work with planning to allocate paper and make the job live.
- Maintains a high level of communication with Account Managers at all times.
- Monitor live jobs through completion updating job information as needed, communicating scheduling updates to the customer and fulfillment teams.
- Maintains a clean, safe and orderly work area while following health and safety guidelines.
- Communicate with customer when the order is ready, send shipping confirmation and BOL to the customer for shipping arrangements.
- Complete all other responsibilities and assignments as required to successfully achieve the goals and objectives of this position.

**Additional Skills/Abilities**

- Impeccable customer services and communication skills.
- Knowledge of best practices in customer service and retention.
- Proficient with applicable software applications.
- Strong written and verbal communication

**Education/Experience**

- At least two years of related experience preferred
- Knowledge in Packaging, Printing or related field experience.

**Core Values**

- Accountable / Versatile / Knowledgeable / Team Oriented / Detail Oriented
## Skills

- Order Fulfillment
- Administrative Support
- Printing
- Prepress Proofing
- Customer Satisfaction
- Customer Retention
- Collaboration
- Administrative Skills
- Workplace Safety
- Packaging
- Attention to Detail
- Communication
- Detail Oriented
- Customer Service
- Upselling

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