--- title: Contact Center Manager at NVIDIA in Santa Clara, CA description: NVIDIA is hiring for the Contact Center Manager role in Santa Clara, CA. Pays $72K–$115K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/contact-center-manager-at-nvidia-01a1876b-c7cf-7883-ad87-b9722f3cf501 date: 2026-11-15T01:26:44Z og_description: Join NVIDIA as Contact Center Manager in Santa Clara, CA. Pays $72K–$115K per year. On-site role. Requires 2+ years of experience. og_image: https://www.foundrole.com/og/t88053.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [NVIDIA](https://www.foundrole.com/companies/nvidia?utm_source=ai_markdown) | | **Location** | Santa Clara, CA | | **Salary** | $72K/yr - $115K/yr | | **Type** | Full Time | | **Posted** | Oct 27, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** NVIDIA sponsors H-1B visas. It filed 3,120 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for NVIDIA. ## Pay for similar jobs Most similar jobs pay $174,000 – $236,000 a year (median $213,000). ## Description We are seeking a **Contact Center Manager** whose leadership goes beyond managing calls. A leader who can transform everyday interactions into innovative chances. In this role, you'll serve as the link between individuals and results, contributing to the growth and maintenance of our culture. You'll guide agents to become assured problem-solvers and translate data into actionable insights! Our global contact center represents NVIDIA's customer experience on a global scale. Your team manages various types of customer needs, from general questions and sensitive security matters to important partner concerns. You will lead a team handling inbound contacts worldwide, ensuring each interaction reflects NVIDIA's dedication to quality. The team also supports NVIDIA's business partners by providing training, updates on programs, and assistance with special resources and offers. **What you’ll be doing:** - Lead, manage, and develop a high-performing contact center team, setting clear expectations, strengthening accountability, and building an inclusive, customer-first culture. - Handle daily duties and direct queue flow using phone, email, and chat to fulfill SLAs while guaranteeing quality and customer satisfaction. - Own contact center benchmarks such as customer relations management (CRM), average handling time (AHT), customer satisfaction (CSAT), quality assurance (QA), and lead initiatives that improve efficiency, quality, and customer outcomes. - Use reporting and trend analysis to identify gaps, recommend improvements, and reduce repeat contacts. - Partner with internal teams to streamline and strengthen end-to-end customer workflows. - Manage the triage and escalation of high severity customer calls and security related situations. - Handle partner concerns and complex customer issues with confident decision-making, coordinating across departments to drive timely resolution and phenomenal experiences. - Partner with IT to enhance call center software and tools to continuously improve support solutions. **What we need to see:** - Bachelor's degree in Business Administration, Management, or equivalent experience. - 4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role. - A people-first leader who excels in a fast-paced environment and understands how to balance emotional intelligence with operational excellence. - Strong analytical abilities to assess performance metrics and develop actionable plans. - Strong ability to communicate clearly and work well with others to foster collaboration. - Ability to drive and handle change in a fast-paced environment. - Data-driven outlook with experience building reports, interpreting important metrics, and translating insights into improvements. - Skilled in contact center software and CRM platforms. **Ways to stand out from the crowd:** - Advanced degree or comparable experience in a related field. - Experience working in the technology sector or with products based on artificial intelligence. - Proven success in driving significant improvements in customer happiness. - Familiarity with NVIDIA products and services. - Bilingual or multilingual abilities to support a diverse customer base. Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 72,000 USD – 115,000 USD. You will also be eligible for equity and [benefits](https://www.nvidia.com/en-us/benefits/). Applications for this job will be accepted at least until November 3, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. ## Skills - Service-Level Agreement - Balance Sheet - Language Interpretation - Decision Making - Bilingual - People Management - Triage - Customer Support - Performance Measurement - Trend Analysis - Customer Satisfaction - Artificial Intelligence - Call Center Operations - Customer Relationship Management - Collaboration - Microsoft Outlook - Coordinating - Operational Excellence - Quality Assurance - Emotional Intelligence - Average Handle Time - Customer Service ## Related - [More jobs at NVIDIA](https://www.foundrole.com/companies/nvidia?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Customer Service Management jobs](https://www.foundrole.com/careers/customer-service/customer-service-management?utm_source=ai_markdown)- [Customer Service Manager jobs](https://www.foundrole.com/careers/customer-service/customer-service-management/customer-service-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260758 jobs - [Computer Hardware](https://www.foundrole.com/sectors/technology/computer-hardware?utm_source=ai_markdown) — 22574 jobs - [Santa Clara, CA](https://www.foundrole.com/locations/us/california/santa-clara?utm_source=ai_markdown) — 6822 jobs - [NVIDIA](https://www.foundrole.com/companies/nvidia?utm_source=ai_markdown) — 2765 jobs ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260758 jobs - [Computer Hardware](https://www.foundrole.com/sectors/technology/computer-hardware?utm_source=ai_markdown) — 22574 jobs - [Santa Clara, CA](https://www.foundrole.com/locations/us/california/santa-clara?utm_source=ai_markdown) — 6822 jobs - [NVIDIA](https://www.foundrole.com/companies/nvidia?utm_source=ai_markdown) — 2765 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)