--- title: Contact Center Agent 3 Chinese Speaking Required description: VNS Health is hiring for the Contact Center Agent 3 Chinese Speaking Required role in New York, NY. See the full description and apply. type: job url: https://www.foundrole.com/jobs/contact-center-agent-3-at-vns-health-01a11d7e-ec38-7ff1-a90f-e4e46a91fd41 date: 2026-11-15T01:26:44Z og_description: Join VNS Health as Contact Center Agent 3 Chinese Speaking Required in New York, NY. Pays $20.98–$26.23 per hour. Full-time role. og_image: https://www.foundrole.com/og/2u0kro.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [VNS Health](https://www.foundrole.com/companies/vns-health?utm_source=ai_markdown) | | **Location** | New York, NY | | **Salary** | $20.98/hr - $26.23/hr | | **Type** | Full Time | | **Posted** | Oct 09, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** VNS Health sponsors H-1B visas. It filed 9 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for VNS Health. ## Pay for similar jobs Most similar jobs pay $42,000 – $49,000 a year (median $48,000). ## Description **Overview** Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience. Works under direct supervision. • Supports three VNS Health lines of business after acquiring specialty knowledge in three LOBs. • Receives and responds to consumer inquiries. Resolves non-clinical inquiries and complaints related to customer service across VNS Health. Establishes effective working relationships and communications with customers, physicians, hospitals, and internal contacts to ensure problem resolution. • Displays empathy towards, actively listens to, and clearly communicates with consumers to ensure their needs are understood and addressed to create a positive experience. • Establishes effective customer-focused working relationships with consumers to ensure issue resolution. • Keeps up with all organizational changes and updates through on-going training, coaching and educational materials. • Adheres to general contact center standards and metrics (e.g., call handling parameters). • Operates in a team-oriented and collaborative culture by actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience. • Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up to ensure services are scheduled and provided, and ensures services are within the defined program parameters. • Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution. • Acts as liaison to VNS Health staff, departments and programs to trouble shoot problems and ensure that information received is accurate and updated. • Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review. • Assists with planning and implementation of customer service and telephone responsiveness activities and initiatives. Tracks, organizes, and maintains records of service logs, performance reports and other data, as needed by management for review. • Enters required data and reconciles input with documentation. • Participates in special projects and performs other duties as assigned. **Qualifications** **Education:** High School Diploma or equivalent required. Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred. **Work Experience:** Minimum of two years of customer service experience, preferably in a health care setting. Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required. Fluent in English as well as Mandarin and/or Cantonese required **Pay Range** USD $20.98 - USD $26.23 /Hr. **About Us** VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. ## Skills - Chinese - Mandarin Chinese - Call Center Operations - Computer Literacy - Microsoft Office - English - Public Relations - Communication - Customer Service - Call Handling ## Related - [More jobs at VNS Health](https://www.foundrole.com/companies/vns-health?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Call Center Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative/call-center-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150106 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50184 jobs - [VNS Health](https://www.foundrole.com/companies/vns-health?utm_source=ai_markdown) — 145 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150106 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50184 jobs - [VNS Health](https://www.foundrole.com/companies/vns-health?utm_source=ai_markdown) — 145 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)