--- title: Consumer Technical Support Representative description: Starkey Hearing is hiring for the Consumer Technical Support Representative role in Eden Prairie, MN. See the full description and apply. type: job url: https://www.foundrole.com/jobs/consumer-technical-support-representative-at-starkey-hearing-01a13bed-8605-7d63-b2fe-0ffdf8c38475 date: 2026-11-13T01:15:17Z og_description: Join Starkey Hearing as Consumer Technical Support Representative in Eden Prairie, MN. Pays $22.95–$28.27 per hour. og_image: https://www.foundrole.com/og/7mflyk.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Starkey Hearing | | **Location** | Eden Prairie, MN | | **Salary** | $22.95/hr - $28.27/hr | | **Type** | Full Time | | **Posted** | Nov 12, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Starkey Hearing sponsors H-1B visas. It filed 17 H-1B petitions (FY2025 Q4 – FY2026 Q3). - **E-Verify:** No E-Verify enrollment on record for Starkey Hearing. ## Pay for similar jobs Most similar jobs pay $60,000 – $89,000 a year (median $68,000). ## Description The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. Serve the Company’s external consumers using various platforms, including phone, emails, web chat, and instant messaging. Help consumers with passion, purpose, and excellence while following company policies and procedures. Uphold the values and culture of the department through positivity and teamwork, and model high-quality service and focus on serving with passion, purpose, and excellence. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. **JOB SUMMARY DESCRIPTION** The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. Serve the Company’s external consumers using various platforms, including phone, emails, web chat, and instant messaging. Help consumers with passion, purpose, and excellence while following company policies and procedures. Uphold the values and culture of the department through positivity and teamwork, and model high-quality service and focus on serving with passion, purpose, and excellence. **JOB RESPONSIBILITIES** Meet Key Performance Indicators as defined by Management - * Examples include but are not limited to: + Provides personalized service in attempting to exceed consumer expectations. + Utilizes management as a problem-solving resource. + Sets up a personalized reference system to prevent reoccurring questions. + Embrace unavoidable change rather than resisting. + Appropriately modifies approach or behavior when dealing with an individual with diverse backgrounds, values, or predispositions. + Maintain a positive disposition * Attend regional or corporate training session each pre-product release * Complete the required internal training * Communicate consumer feedback and needs through management. + Understand consumer needs. - Actively listen to what consumers are saying - Ask Questions as appropriate - Demonstrate awareness of consumer’s needs and goals - Consider the impact of your decision and actions + Respond efficiently and meet timelines for communication requests from management. + Provide well thought-out feedback for team training needs. Include the “what and the how” about content development and delivery of the information. * Other duties/responsibilities as assigned **JOB REQUIREMENTS** **Minimum Education, Certification and Experience Requirements** - Education * Prefer a bachelor's degree or its equivalent with 2-4 years of experience in the field or a related area - Experience * Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year * Experience working in a customer service environment required * 2-year experience working in a hearing aid manufacturing environment preferred * 2-4 years of experience in the field or a related area **Knowledge / Technical Requirements** - A high degree of computer literacy - Windows OS, MS Office, MS Outlook, PowerPoint **Competencies, Skills & Abilities** - Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues - Ability to understand technical information is needed. - Ability to understand and communicate technical information to a variety of disciplines - Excellent organizational skills - Excellent problem-solving skills - Excellent people skills - Ability to adapt to an ever-changing marketplace - Ability to collaborate well with people required, including in-person and by telephone. **Salary and Other Compensation:** The target rate for this position is between $22.95-$28.27 an hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits:** The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS2 ## Skills - Corporate Training - Content Development - Problem Solving - Microsoft Outlook - Social Skills - Computer Literacy - iOS - Microsoft Office - Written Communication - Microsoft Windows - Microsoft PowerPoint - Organizational Skills - Android - Hearing Aids - Communication - Equities - Customer Service ## Benefits - Financial Aid/Assistance - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Parental Leave - Paid Time Off (Pto) - Floating Holidays - 401(k) Plans - Other Retirement and Savings ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Minnesota](https://www.foundrole.com/locations/us/minnesota?utm_source=ai_markdown) — 51124 jobs - [Medical Equipment Manufacturing](https://www.foundrole.com/sectors/healthcare/medical-equipment-manufacturing?utm_source=ai_markdown) — 49227 jobs - [Eden Prairie, MN](https://www.foundrole.com/locations/us/minnesota/eden-prairie?utm_source=ai_markdown) — 1139 jobs ## Related pages - [Minnesota](https://www.foundrole.com/locations/us/minnesota?utm_source=ai_markdown) — 51124 jobs - [Medical Equipment Manufacturing](https://www.foundrole.com/sectors/healthcare/medical-equipment-manufacturing?utm_source=ai_markdown) — 49227 jobs - [Eden Prairie, MN](https://www.foundrole.com/locations/us/minnesota/eden-prairie?utm_source=ai_markdown) — 1139 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)