---
title: Client Success Specialist at Waste Solution Services
description: Waste Solution Services is hiring for the Client Success Specialist role in Lawrence,
  NY. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/client-success-specialist-at-waste-solution-services-01a0ca15-e318-7ffa-8b87-f7c49efa63b8
date: 2026-09-28T04:23:27Z
og_description: Join Waste Solution Services as Client Success Specialist in Lawrence, NY. Pays
  $26–$32 per hour. Full-time, hybrid role.
og_image: https://www.foundrole.com/og/e235h8.png
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---

| | |
|---|---|
| **Company** | Waste Solution Services |
| **Location** | Lawrence, NY (Hybrid) |
| **Salary** | $26/hr - $32/hr |
| **Type** | Full Time |
| **Posted** | Sep 22, 2026 |
## Description

Job Title: Client Success Specialist

Location: Lawrence, NY (Full-Time, In-Office; Fridays remote optional)

Pay range: $26-32 per hour (DOE)

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

The Role (What You’ll Do)

We are seeking a highly accountable, operationally driven Client Success Specialist to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

 

Key Responsibilities

 

Account Strategy & Growth

- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
- Act as the primary contact and trusted advisor for all account needs.
- Strengthen client loyalty through proactive communication and transparency.
- Monitor account health to identify growth opportunities and retention risks.
- Analyze trends to implement preventative solutions and service efficiencies.

Operational Resolution

- Own issues from identification through to successful resolution.
- Coordinate with internal teams and vendors to expedite service delivery.
- Assist in resolving service failures, missed pickups, and operational breakdowns.
- Escalate critical issues appropriately while maintaining ownership and visibility.
- Maintain accurate and clear documentation of account activity, issues, and resolutions.
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
- Drive accountability across internal teams to produce timely results.

Qualifications

- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field is a plus
- Proven ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.
## Skills

- Waste Management
- Account Management
- Logistics
- Service Delivery
- Time Management
- Environmental Services
- Communication

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/client-success-specialist-at-waste-solution-services-01a0ca15-e318-7ffa-8b87-f7c49efa63b8?utm_source=ai_markdown)

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