--- title: Client Services Specialist at Jeannie Cleaning description: Jeannie Cleaning is hiring for the Client Services Specialist role in Portage, MI. Pays $20–$800 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/client-services-specialist-at-jeanniecleaning-01a0d359-532d-74ea-b4e5-b2a9a673f065 date: 2026-09-28T15:53:17Z og_description: Join Jeannie Cleaning as Client Services Specialist in Portage, MI. Pays $20–$800 per hour. Full-time, on-site role. og_image: https://www.foundrole.com/og/vuesga.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Jeannie Cleaning | | **Location** | Portage, MI | | **Salary** | $20/hr - $800/hr | | **Type** | Full Time | | **Posted** | Sep 22, 2026 | ## Description **Client Services Specialist** Jeannie Cleaning | Part/Full-Time/On-site | Monday–Friday *We do more than clean homes... We Make Lives Better!* We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted. **Position Details** - Title: Client Services Specialist - Reports to: Director of Operations - Hours: 30-40 hours, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business. Schedules assigned weekly. - Earning Potential: $20 hour + performance bonus (negotiable based on experience) - Portage, MI In office role and must be able to report reliably for assigned shifts, including occasional 7:30 a.m. openings.Ideally lives within 20 minutes of the office. - Start Date Sept 30, 2026 **Core Responsibilities** **Client Care & Communication** - Answer phone calls live and respond to emails within 24 business hours - Build lasting relationships with clients through consistent, warm, professional communication - Proactive follow-up: Make satisfaction or "happy" calls, review feedback after visits, and share praise or improvement requests with the appropriate team member. - New client support: If applicable, respond to inquiries, explain services, assist with consultations or bookings, and confirm the details needed before a first cleaning. - Turn every interaction into a positive, memorable experience **Daily Schedule Support** - Support for managing and optimizing daily cleaning schedules as needed - Adopt and utilize our software to monitor bookings, adjustments, and team assignments - Respond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate. **Reporting & Operations** - Flexible and available to support opening or closing the office as needed - Assist with other office duties as needed **Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity** We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you. **Character & Values** - Warm, friendly, and professional. Smiles easily and genuinely - Cares deeply about helping others; understands listening and problem-solving - Wants to make a real difference in clients' lives and in our community - Trustworthy, honest, and reliable in all interactions **Skills & Strengths** - Excellent verbal and written communication skills - Strong problem-solving ability. Listens carefully, stays calm under pressure, and resourceful - Highly organized and self-motivated with the ability to manage multiple priorities - Knowledgeable and comfortable with technology - Loves to learn new things and is eager to grow with the company **Work Style** - Team player who thrives in a collaborative, positive environment - Enjoys customer service and support as a core part of the role - Ready to grow with us and sees this as a career, not just a job **Minimum Qualifications** - 21 years of age or older - 2 years of customer service experience - Able to communicate clearly and professionally with clients and team members by phone, email, and text in English. - Excellent computer skills: Email, texting, spreadsheets, word documents, Chrome Browser - Excellent problem-solving skills **Why Join Jeannie Cleaning?** At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose. - **Competitive Pay** - **Benefits Package** - Health, Vision, Dental, and Life Insurance available (full-time employees) - **Positive, Drama-Free Culture** - a workplace where kindness and respect guide everything - **No Nights, No Weekends** - a schedule that supports your life - **Growth & Advancement** - we invest in your personal and professional development - **Community Impact** - be part of something bigger through charity work and local events **Apply Today and Help Us Make Lives Better!** --- *Customer service representative, client care, customer experience, appointment scheduling, scheduling coordinator, dispatch coordination, service recovery, complaint resolution, phone and email support, CRM, data entry, residential services, home services* Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test. ## Skills - Active Listening - Booking (Sales) - Self-Motivation - Cleaning - Spreadsheets - Teamwork - Working Under Pressure - Problem Solving - Google Chrome - Microsoft Word - Client Support - English - Client Service - Organizational Skills - Communication - Professional Communication - Customer Service ## Benefits - Professional Development - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/client-services-specialist-at-jeanniecleaning-01a0d359-532d-74ea-b4e5-b2a9a673f065?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)