--- title: Client Service Representative I at Quest Diagnostics description: Quest Diagnostics is hiring for the Client Service Representative I role in Marlborough, MA. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/client-service-representative-i-at-quest-diagnostics-01a1434b-846b-7c05-b93d-af8f5f688c42 date: 2026-11-15T01:26:44Z og_description: Join Quest Diagnostics as Client Service Representative I in Marlborough, MA. Pays $17.75–$20.57 per hour. Full-time role. og_image: https://www.foundrole.com/og/t8pfi3.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Quest Diagnostics](https://www.foundrole.com/companies/quest-diagnostics?utm_source=ai_markdown) | | **Location** | White Plains, NY | | **Salary** | $17.76/hr - $26.64/hr | | **Type** | Full Time | | **Posted** | Nov 04, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Quest Diagnostics sponsors H-1B visas. It filed 53 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Quest Diagnostics. ## Pay for similar jobs Most similar jobs pay $42,000 – $45,000 a year (median $44,000). ## Description **Client Service Representative I - White Plains, NY, Monday to Friday, 9:00 AM to 5:30 PM** **Pay range: $17.76 - $26.64 / hour** Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. **Benefits Information:** We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. - Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. - Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. - Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records. - As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation. - Follow all policies regarding follow-up and shift change notification. - Follow up with relevant parties as needed, based on the issue being addressed. - Follow through in a timely manner to resolve all issues and concerns. - Provide complete and accurate information, education and guidance to clients about business processes - Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures. - Provide suggestions for process improvements to maximize quality and efficiencies in the department - Comply with company policies and governmental regulations - Perform other duties as assigned to meet the business needs or customer requirements. - This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. **Required Work Experience:** - One year experience in a similar role. **Preferred Work Experience:** - 2 years of relevant professional experience. **Physical and Mental Requirements:** - Sitting for long periods of time. - Repeating motions that may include the wrists, hands and/or fingers. (Typing) **Knowledge:** - Proper telephone etiquette to handle customer inquiries - Basic knowledge of operating office equipment - Basic understanding of fundamental medical and laboratory terminology - Understand the importance of Quality Service and how it is measured - Microsoft products (Outlook, Teams, Word, Excel etc.) - Salesforce - Five9 **Skills:** - Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers - Proficiency in basic computer skills (Word, Excel, Outlook) - Ability to multi-task and work in a fast-paced environment - Strong organizational skills - Ability to analyze and solve problems. - Good listening skills - Ability to maintain professional and tactful manner in stressful situations - Ability to deal with client information in a confidential manner - Ability to work in both an individual and team environment. **Education** - High School Diploma or Equivalent (Required) ## Skills - Salesforce - Five9 - Microsoft Excel - Office Equipment - Interpersonal Skills - Microsoft Word - Microsoft Outlook - Basic Computer Skills - Listening Skills - Organizational Skills - Telephone Etiquette - Communication ## Benefits - Financial Aid/Assistance - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - 401(k) Plans - Other Retirement and Savings - Employee Stock Options (ESOs) ## Related - [More jobs at Quest Diagnostics](https://www.foundrole.com/companies/quest-diagnostics?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150112 jobs - [Medical and Diagnostic Laboratories](https://www.foundrole.com/sectors/healthcare/medical-and-diagnostic-laboratories?utm_source=ai_markdown) — 14728 jobs - [Quest Diagnostics](https://www.foundrole.com/companies/quest-diagnostics?utm_source=ai_markdown) — 2026 jobs - [White Plains, NY](https://www.foundrole.com/locations/us/new-york/white-plains?utm_source=ai_markdown) — 1277 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150112 jobs - [Medical and Diagnostic Laboratories](https://www.foundrole.com/sectors/healthcare/medical-and-diagnostic-laboratories?utm_source=ai_markdown) — 14728 jobs - [Quest Diagnostics](https://www.foundrole.com/companies/quest-diagnostics?utm_source=ai_markdown) — 2026 jobs - [White Plains, NY](https://www.foundrole.com/locations/us/new-york/white-plains?utm_source=ai_markdown) — 1277 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)