---
title: Remote Client Experience Manager at Market My Market
description: Market My Market is hiring for the Client Experience Manager role. Pays $70K–$80K
  per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/client-experience-manager-at-market-my-market-01a13c23-eed3-7f1d-88e3-080070bbcf5d
date: 2026-11-15T01:26:44Z
og_description: Join Market My Market as Client Experience Manager. Pays $70K–$80K per year. Full-time,
  remote role. Requires 3+ years of experience.
og_image: https://www.foundrole.com/og/iogum0.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Market My Market |
| **Location** | Remote |
| **Salary** | $70K/yr - $80K/yr |
| **Type** | Full Time |
| **Posted** | Oct 14, 2026 |
| **History** | First seen 99 days ago (2026-08-07), reposted once |

## Remote check

**Fully remote: passed our check.** The role itself is remote, with no recurring office days, travel under 10%, no on-site duties and no end date on the remote setup.

- "## This position is fully remote and we are only hiring candidates located in the following states:"

**Where you can work from:** Alabama, Virginia

- "## Alabama"
- "## Virginia"

## Is this job real?

**Ghost job check:** A · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Market My Market.
- **E-Verify:** No E-Verify enrollment on record for Market My Market.

## Pay for similar jobs

Most similar jobs pay $44,000 – $66,000 a year (median $47,000).

## Description

# Client Experience Manager

## About Market My Market

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

**Our Growth Story**: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.

## About the Role

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses — primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.

A week in this role looks like reviewing ranking changes and surface anything urgent to your SEO Managers, client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next fo their campaigns, monthly reporting prep with your CSA, renewal conversations and upsell positioning for clients hitting milestones as well as working alongside the team to find new opportunities to elevate the work we do day in and day out.

## Career Growth Opportunities

Join our thriving Client Experience team, which has grown from just 2 team members to 20 in the past 5 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.

## Key Responsibilities

- **Account Strategy**: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
- **Upsells and Renewals**: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
- **Client Relationship Management**: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
- **Client Event Representation**: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
- **Portfolio Management**: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
- **Collaboration with CSAs**: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
- **Performance Monitoring**: Track and report on client performance metrics, ensuring campaigns deliver measurable results
- **Problem Solving**: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
- **Strategic Consultation**: Provide insights and recommendations based on client needs, market trends, and campaign performance
- **Client Experience**: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

## Requirements

- 3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.
- Proven track record of managing client relationships and driving client retention
- Experience with organic SEO strategy development and execution
- Strong understanding of Google Business Profile optimization and local search marketing
- Experience analyzing SEO performance data and communicating insights to clients
- Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.
- Excellent verbal and written communication skills
- Ability to build trust and rapport with clients quickly
- Problem-solving skills and ability to navigate challenging client conversations
- Strong organizational skills to manage multiple accounts simultaneously
- Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

## Team Achievements

Our Client Experience team has been instrumental in:

- Maintaining a 90%+ client retention rate during our rapid growth phase
- Successfully transitioning clients to expanded service packages, increasing average client value by 25%
- Developing sophisticated onboarding processes that reduce time-to-value for new clients
- Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients

## Location

## This position is fully remote and we are only hiring candidates located in the following states:

- ## Alabama
- ## California
- ## Colorado
- ## Florida
- Georgia
- ## Illinois
- ## Indiana
- ## Iowa
- ## North Carolina
- ## New Jersey
- ## Nevada
- ## New York
- ## Maryland
- ## South Carolina
- ## Texas
- Washington
- ## Virginia

## Compensation & Benefits

- $70,000 - $80,000 per year, salary based on experience
- PTO: 2.25 weeks per year
- Health insurance benefits
- 401(k) plan (after 1 year of employment)
- Remote work opportunity

*All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.*

## Our Core Values

- Do What You Say
- Be Honest and Transparent
- Proactive, Not Reactive
- Be Thought-Leading
- Instill Trust Through Consistent Accountability
- Always Do Better, Always Be Better
- Do the Right Thing for Clients and MMM

*Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.*
## Skills

- Market Analysis
- Digital Marketing
- Project Management
- Ahrefs
- Portfolio Management
- Language Interpretation
- Contract Renewal Management
- Onboarding
- Performance Measurement
- Campaign Analytics
- Problem Solving
- Account Management
- Client Experience
- ICT Project Management Methodologies
- Customer Relationship Management
- Customer Retention
- HubSpot
- Collaboration
- Personal Injury Law
- Performance Monitoring
- Strategic Planning
- Mentoring
- Presentation Skills
- Referral Processing
- Coordinating
- Organizational Skills
- Driving
- Search Engine Optimization SEO
- Time to Value
- Communication
- Google Search Console
- Google Analytics
- Upselling
## Benefits

- Health Insurance
- Paid Time Off (Pto)
- 401(k) Plans

## Related

- [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Client Relations jobs](https://www.foundrole.com/careers/customer-service/client-relations?utm_source=ai_markdown)- [Customer Experience Manager jobs](https://www.foundrole.com/careers/customer-service/client-relations/customer-experience-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)

## Explore this job market

- [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90409 jobs
- [Marketing Services](https://www.foundrole.com/sectors/media-and-communications/marketing-services?utm_source=ai_markdown) — 19911 jobs
- [Charlotte, NC](https://www.foundrole.com/locations/us/north-carolina/charlotte?utm_source=ai_markdown) — 17479 jobs

## Related pages

- [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90409 jobs
- [Marketing Services](https://www.foundrole.com/sectors/media-and-communications/marketing-services?utm_source=ai_markdown) — 19911 jobs
- [Charlotte, NC](https://www.foundrole.com/locations/us/north-carolina/charlotte?utm_source=ai_markdown) — 17479 jobs

## Browse

- [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown)
- [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown)
- [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown)
- [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown)
- [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown)
- [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown)
- [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown)
- [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)