---
title: Client Care Coordinator Incident Investigation
description: Venture Forthe is hiring for the Client Care Coordinator Incident Investigation
  Specialist role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/client-care-coordinator-incident-investigation-specialist-at-venture-forthe-01a116f6-73db-72ff-b49e-23398a827f36
date: 2026-11-15T01:26:44Z
og_description: Join Venture Forthe as Client Care Coordinator Incident Investigation Specialist
  in Niagara Falls, NY. Pays $23.75–$30 per hour.
og_image: https://www.foundrole.com/og/oemnpj.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Venture Forthe |
| **Location** | Niagara Falls, NY |
| **Salary** | $23.75/hr - $30/hr |
| **Type** | Full Time |
| **Posted** | Oct 07, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Venture Forthe.
- **E-Verify:** No E-Verify enrollment on record for Venture Forthe.

## Pay for similar jobs

Most similar jobs pay $49,000 – $53,000 a year (median $52,000).

## Description

The Incident Investigation Specialist supports Care Coordination by conducting quality-assurance investigations into client-care concerns within a home healthcare setting. This position investigates serious reportable incidents, recordable incidents, and complaints; identifies root causes; and recommends corrective and preventive actions that strengthen service quality and compliance.

### Key Responsibilities

- Conduct timely, thorough investigations of client-care incidents, complaints, and other quality concerns.
- Review client records and supporting documentation for accuracy, completeness, and compliance.
- Identify root causes, contributing factors, recurring trends, and opportunities for improvement.
- Prepare clear investigation reports and present findings to supervisors and the Serious Incident Review Committee.
- Recommend preventive measures, corrective actions, and staff disciplinary or performance-improvement plans when appropriate.
- Track incidents and complaints through resolution and monitor the implementation and effectiveness of corrective actions.
- Collaborate with interdisciplinary teams to develop comprehensive recommendations.
- Conduct client home visits as needed and communicate professionally with clients, families, employees, and providers.
- Support process-improvement initiatives and provide guidance or mentoring to junior investigators.
- Maintain confidentiality and protect sensitive client, employee, and agency information.

**Required**

- Bachelor’s degree in Business Administration, Criminal Justice, or a related field.
- Strong investigative, critical-thinking, problem-solving, and analytical skills.
- Ability to identify root causes and develop practical corrective and preventive actions.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Word and Excel.
- Ability to manage multiple priorities and produce accurate work in a fast-paced environment.
- Professional judgment and the ability to maintain strict confidentiality.

**Preferred**

- Experience conducting investigations, quality assurance, compliance reviews, or incident management.
- Experience in home healthcare, human services, or another regulated care environment.
- Experience analyzing trends, presenting findings, and mentoring other investigators.

The ideal candidate is a detail-oriented and objective investigator who communicates clearly, exercises sound judgment, and takes initiative to improve client safety, service quality, and organizational practices.

#VFI123
## Skills

- Incident Investigation
- Investigation
- Analytical Skills
- Microsoft Excel
- Problem Solving
- Critical Thinking
- Performance Improvement
- Confidentiality
- Process Improvement
- Microsoft Word
- Mentoring
- Presentation Skills
- Corrective And Preventive Action (Capa)
- Incident Management
- Quality Assurance
- Communication
- Home Visits

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