--- title: Care Management Navigator Senior Network Health description: Mohawk Valley Health System is hiring for the Care Management Navigator Senior Network Health role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/care-management-navigator-senior-network-health-at-mohawk-valley-health-system-01a0b3d1-e666-7b93-976f-1a7f7c2f40dc date: 2026-11-01T03:15:14Z og_description: Join Mohawk Valley Health System as Care Management Navigator Senior Network Health in Utica, NY. Pays $20–$24 per hour. og_image: https://www.foundrole.com/og/ij1r10.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Mohawk Valley Health System](https://www.foundrole.com/companies/mohawk-valley-health-system?utm_source=ai_markdown) | | **Location** | Utica, NY | | **Salary** | $20/hr - $24/hr | | **Type** | Full Time | | **Posted** | Oct 31, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Mohawk Valley Health System sponsors H-1B visas. It filed 9 H-1B petitions (FY2025 Q4 – FY2026 Q3). - **E-Verify:** No E-Verify enrollment on record for Mohawk Valley Health System. ## Pay for similar jobs Most similar jobs pay $49,000 – $90,000 a year (median $77,000). ## Description ## **Job Summary** The Care Managment Navigator provides support to the Care Managers and other staff in the resolution of member related issues. Communicates with members and their families regarding information about Managed Long Term Care (MLTC) services. Provides summary reports, analysis and support for care coordination related activities. Participates in non-clinical customer service for members enrolled in the VNS Health Plans MLTC plan in collaboration with Care Coordination department and other healthcare professionals. Works under the general supervision of the Manager of Ancillary Services.   ## **Core Job Responsibilities** - Educates potential members/community representatives on plan features, plan benefits, and program - admission requirements. - Coordinates telephonic intake and responses to both clinical and non-clinical customer service issues. - Identifies nature of issue, independently responds to and resolves non-clinical issues and complaints, and - escalates clinical issues to appropriate department and staff. - Assists in monitoring member satisfaction through phone calls to verify service, answering questions and - providing information. Documents member service issues, identifies trends and recommends potential - solutions. - Maintains expertise in VNS Health Plans MLTC benefits, network and organization structure. Acts as a - resource to members to guide them in accessing their benefits. - Places orders or referrals for services and follows up to ensure services are scheduled and provided. - Processes and monitors invoices for payment. - Serves as a resource for MLTC Care Manager and other staff in the resolution of member-related issues. - Establishes effective customer-focused working relationships with members, physicians and providers of long term care services. - Audits system-generated reports, reconciles data, and distributes reports to management for review. - Participates in interdisciplinary team meetings and provides input on customer service related activities. - Protects the confidentiality of member information and adheres to company policies regarding confidentiality. - Ensures compliance with the VNS Health Plan’s policies and procedures as well as all Federal and State - regulations. - Provides administrative support to care coordination staff - Performs related duties as assigned.   ## **Education/Experience Requirements** **REQUIRED:** - High School diploma. - One year of customer service experience. - Excellent telephone skills and ability to clearly communicate verbally and in writing. - Proficient with computers, email.   **PREFERRED:** - Associate’s degree in a healthcare related field. ## **Licensure/Certification Requirements** ## **Disclaimer** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.   ## **Job Details** Req Id 98590 Department CARE MGMT SVCS Shift Days Shift Hours Worked 8.00 FTE 1 Work Schedule HRLY NON-UNION-8 HR Employee Status A1 - Full-Time Union Non-Union Pay Range $20.00 - $24.00 Per Hour ## Skills - Administrative Support - Care Coordination - Customer Focus - Confidentiality - Administrative Skills - Long-Term Care - Telephone Etiquette - Writing - Customer Service ## Related - [More jobs at Mohawk Valley Health System](https://www.foundrole.com/companies/mohawk-valley-health-system?utm_source=ai_markdown) - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Care Coordinator jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/care-coordinator?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 393039 jobs - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 165289 jobs - [Utica, NY](https://www.foundrole.com/locations/us/new-york/utica?utm_source=ai_markdown) — 800 jobs - [Mohawk Valley Health System](https://www.foundrole.com/companies/mohawk-valley-health-system?utm_source=ai_markdown) — 286 jobs ## Related pages - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 393039 jobs - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 165289 jobs - [Utica, NY](https://www.foundrole.com/locations/us/new-york/utica?utm_source=ai_markdown) — 800 jobs - [Mohawk Valley Health System](https://www.foundrole.com/companies/mohawk-valley-health-system?utm_source=ai_markdown) — 286 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)