--- title: Care Experience Manager at Aveanna Healthcare description: Aveanna Healthcare is hiring for the Care Experience Manager role in Worcester, MA. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/care-experience-manager-at-aveanna-healthcare-01a0b3d7-6137-7a20-817d-1839eefc1a1a date: 2026-11-15T01:26:44Z og_description: Join Aveanna Healthcare as Care Experience Manager in Worcester, MA. Pays $45K–$61.2K per year. Full-time role. og_image: https://www.foundrole.com/og/7mpv6k.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Aveanna Healthcare](https://www.foundrole.com/companies/aveanna-healthcare?utm_source=ai_markdown) | | **Location** | Springfield, MA | | **Salary** | $56.2K/yr - $62.5K/yr | | **Type** | Full Time | | **Posted** | Oct 28, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Aveanna Healthcare sponsors H-1B visas. It filed 1 H-1B petition (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Aveanna Healthcare. ## Pay for similar jobs Most similar jobs pay $48,000 – $57,000 a year (median $50,000). ## Description #### **About Aveanna Healthcare** At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a **Care Experience Manager (CEM)**, you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. **Compensation: $45-50k base salary,** plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1*st* year. --- ### **Why You’ll Love This Role** **No hands-on clinical work required** – focus on coordination and communication **Be part of a purpose-driven team** that’s passionate about making a difference **Opportunities for advancement** and career growth **Build lasting relationships** with families and caregivers **Make an impact** in your community --- ### **What You’ll Do** Act as the **main point of contact** for clients and caregivers, ensuring consistent communication and a high level of satisfaction Manage caregiver schedules to ensure the right match of skills and availability Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding Maintain accurate and up-to-date records, schedules, and reports Participate in the on-call rotation — phone support only, **and paid** Help build a strong, engaged caregiver team by fostering a positive, supportive work environment Handle problem-solving with professionalism and empathy — turning challenges into opportunities Manage performance and support the retention of caregivers through engagement and timely feedback Phone-based on call after hours support - paid! --- ### **What We’re Looking For** Bachelor’s degree required 2+ years of experience in sales, customer service, or a fast-paced office environment Strong organizational and time management skills Excellent communication, relationship-building, and problem-solving skills Comfortable using MS Office and learning new systems quickly Experience in recruiting or healthcare (preferred but not required) --- ### **Bonus Points If You** Thrive in fast-paced environments Are proactive, adaptable, and solution-oriented Genuinely enjoy helping others Want to grow into leadership or regional roles --- ### **Travel Requirements** Minimal local travel may be required for meetings, patient visits, or training sessions. --- If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — **we want to hear from you!** ## Skills - Relationship Building - Time Management - Coordinating - Microsoft Office - Customer Service ## Benefits - Sick Leave - Transportation ## Related - [More jobs at Aveanna Healthcare](https://www.foundrole.com/companies/aveanna-healthcare?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Client Relations jobs](https://www.foundrole.com/careers/customer-service/client-relations?utm_source=ai_markdown)- [Customer Experience Manager jobs](https://www.foundrole.com/careers/customer-service/client-relations/customer-experience-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Massachusetts](https://www.foundrole.com/locations/us/massachusetts?utm_source=ai_markdown) — 76197 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50096 jobs - [Aveanna Healthcare](https://www.foundrole.com/companies/aveanna-healthcare?utm_source=ai_markdown) — 3234 jobs - [Springfield, MA](https://www.foundrole.com/locations/us/massachusetts/springfield?utm_source=ai_markdown) — 1216 jobs ## Related pages - [Massachusetts](https://www.foundrole.com/locations/us/massachusetts?utm_source=ai_markdown) — 76197 jobs - [Home Health Care Services](https://www.foundrole.com/sectors/healthcare/home-health-care-services?utm_source=ai_markdown) — 50096 jobs - [Aveanna Healthcare](https://www.foundrole.com/companies/aveanna-healthcare?utm_source=ai_markdown) — 3234 jobs - [Springfield, MA](https://www.foundrole.com/locations/us/massachusetts/springfield?utm_source=ai_markdown) — 1216 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)