---
title: Call Center Manager at Luxury Bath in Buffalo, NY
description: Luxury Bath is hiring for the Call Center Manager role in Buffalo, NY. Pays $50K–$60K
  per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/call-center-manager-at-luxury-bath-01a15a4a-95b9-7185-942e-050dca624be1
date: 2026-11-15T01:26:44Z
og_description: Join Luxury Bath as Call Center Manager in Buffalo, NY. Pays $50K–$60K per year.
  Full-time role. See the full description and apply.
og_image: https://www.foundrole.com/og/p0lpum.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Luxury Bath |
| **Location** | Buffalo, NY |
| **Salary** | $50K/yr - $60K/yr |
| **Type** | Full Time |
| **Posted** | Oct 20, 2026 |

## Is this job real?

**Ghost job check:** A- · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Luxury Bath.
- **E-Verify:** No E-Verify enrollment on record for Luxury Bath.

## Pay for similar jobs

Most similar jobs pay $62,000 – $88,000 a year (median $73,000).

## Description

### **Confirmation Call Center Manager**

**Bacon Home Remodeling** is creating a fresh solution to bath remodeling by offering stylish, cost-effective, and low-maintenance bath improvement solutions for homeowners, commercial customers, and individuals with accessibility needs. Our company was established to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have built an outstanding reputation for quality, customer satisfaction, and exceptional service.

As one of the fastest-growing remodeling companies in the region, **Bacon Home Remodeling** is seeking an experienced **Confirmation Call Center Manager** to lead our call center operations in our **Buffalo, NY** office. The ideal candidate will have strong leadership abilities, excellent communication and organizational skills, customer service experience, and the ability to manage a fast-paced team environment.

### **Responsibilities**

- Schedule, verify, and confirm customer appointments
- Hire, train, coach, and manage Call Center Representatives
- Monitor team performance and provide ongoing development
- Answer inbound calls and make outbound confirmation calls
- Deliver exceptional customer service and resolve customer concerns
- Coordinate and manage sales representatives' schedules
- Track and achieve weekly and monthly performance goals
- Maintain accurate records and reporting within company systems
- Ensure high appointment confirmation rates and overall call center efficiency

### **Qualifications**

- 1-3 years of management, call center, or customer service leadership experience
- Strong communication and interpersonal skills
- Excellent computer and organizational skills
- Ability to multitask and work in a fast-paced environment
- Professional problem-solving and conflict-resolution abilities
- Availability to work evenings and weekends as needed
- Experience managing KPIs, quotas, and team performance preferred

### **What We Offer**

- Competitive salary of **$50,000 - $60,000 annually**
- Performance-based bonus opportunities
- Medical Benefits
- Paid Vacation
- Paid Sick Time
- Professional Development Opportunities
- Career advancement with a growing company
- Supportive team environment and paid training

If you are a motivated leader who enjoys developing teams, driving results, and delivering exceptional customer experiences, we encourage you to **apply today.**
## Skills

- Home Remodeling
- Problem Solving
- Key Performance Indicators (KPIs)
- Interpersonal Skills
- Call Center Operations
- Conflict Resolution
- Multitasking
- Leadership
- Organizational Skills
- Communication
- Inbound Call Handling
- Outbound Sales
- Sales
- Customer Service
## Benefits

- Professional Development
- Health Insurance
- Paid Time Off (Pto)
- Sick Leave

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