---
title: Call Center Agent Experience Preferred Bilingual
description: Call Center Agent Experience Preferred Bilingual at Nirvana Healthcare Management
  Services. Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/call-center-agent-experience-preferred-bilingual-at-nirvana-healthcare-management-services-01a17daa-a231-7d6c-9a35-7631cc4fdeb0
date: 2026-11-15T01:26:44Z
og_description: Join Nirvana Healthcare Management Services as Call Center Agent Experience Preferred
  Bilingual in West Orange, NJ. Full-time role.
og_image: https://www.foundrole.com/og/4t4dsq.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Nirvana Healthcare Management Services |
| **Location** | West Orange, NJ |
| **Salary** | $17/hr - $20/hr |
| **Type** | Full Time |
| **Posted** | Oct 23, 2026 |

## Is this job real?

**Ghost job check:** A · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Nirvana Healthcare Management Services.
- **E-Verify:** No E-Verify enrollment on record for Nirvana Healthcare Management Services.

## Pay for similar jobs

Most similar jobs pay $40,000 – $43,000 a year (median $42,000).

## Description

**Job Description:**

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

**Responsibilities:**

- Handle inbound and outbound calls in a professional and courteous manner.
- Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
- Taking messages for Providers.
- Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
- Making audit calls.

**Requirements:**

- High school diploma or equivalent.
- Proven customer service experience in a call center environment, preferably in healthcare preferred
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Bilingual proficiency (English and Portuguese).

**We Offer:**

- Competitive compensation package.
- Comprehensive benefits including health insurance, retirement plans, and paid time off.
- Supportive work culture focused on professional development and continuing education.
- Opportunity to work in a growing field with a focus on improving patient outcomes.
- Two (2) weeks paid training.
- Uniforms provided.

**Working Hours:**

- Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Experience:

- Customer service: 1 year (Preferred)

Ability to Commute:

- Essex County, NJ (Preferred)
## Skills

- Bilingual
- Health Insurance Portability And Accountability Act (Hipaa) Compliance
- Medical Information
- Confidentiality
- Outbound Calling
- Multitasking
- English
- Appointment Scheduling Software
- Portuguese Language
- Communication
- Customer Service
## Benefits

- Professional Development
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off (Pto)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings

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