---
title: Call Center Agent at Boyne Resorts
description: Boyne Resorts is hiring for the Call Center Agent role in Harbor Springs, MI.
  Temporary, on-site role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/call-center-agent-at-boyne-resorts-01a0cc15-deb9-78dc-9d80-e289953f6ae1
date: 2026-09-28T03:40:48Z
og_description: Join Boyne Resorts as Call Center Agent in Harbor Springs, MI. Temporary, on-site
  role. See the full description and apply.
og_image: https://www.foundrole.com/og/mn1z54.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
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---

| | |
|---|---|
| **Company** | Boyne Resorts |
| **Location** | Harbor Springs, MI |
| **Type** | Temporary |
| **Posted** | Sep 22, 2026 |
## Description

**Overview**  

![](https://links.imagerelay.com/cdn/721/ql/4db4c03793b5435c9ca5c18583991b5d/Snowmaking.png)

The Highlands is seeking a dedicated Call Center Agent to provide guest support from our on-site contact center. This full-time position offers the opportunity to assist guests across a variety of channels, working in an office environment handling phone, email, and chat inquiries while mastering our e-commerce platforms and reservation systems.

**Employee Perks:** 

- **Free Golf and Ski Passes** – Enjoy outdoor activities with free access for you and your family. 

- **Downhill Mountain Bike Park Pass** – Complimentary access for biking enthusiasts. 

- **Dining Discounts** – Receive 25% off at Boyne restaurants. 

- **Resort Discounts** – Save 30% on spa treatments and other services at Boyne Resorts. 

- **Free Water Park Passes** – Access to Avalanche Bay Water Park. 

- **Lodging Discounts** – Special rates for friends and family. 

- **Tuition Reimbursement** – Support for continuing education. 

- **Housing Availability** – First-come, first-served team member housing. 

- **Health Insurance** – Available for Full-Time Year-Round Team Members. 

- **AllyHealth** – Access to health services for all employees 

Visit our website for all of our amazing perks, view testimonials, and more! [Employment at The Highlands | The Highlands](https://www.highlandsharborsprings.com/employment) 

**Our Core Values:** LEADS by Serving 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. 

- **Long-Term Thinking** 

- **Excellence in Execution** 

- **Attitude is Everything** 

- **Develop Create People**

- **Serve our team members first so they can, in turn, serve our guests and community** 

**Responsibilities**  

**Essential Job Functions (including but not limited to,):**

- Manage high-volume inbound calls, emails, and chat conversations simultaneously
- Navigate multiple computer systems and databases to process complex reservations
- Troubleshoot e-commerce transactions and online account issues
- Document all guest interactions in Salesforce/RTP systems
- Support Boyne Rewards program enrollment and point redemption
- Collaborate with team members across multiple properties via internal systems
- Maintain expert knowledge of all resort offerings through SharePoint and internal resources
- Meet call quality metrics and response time standards
- Provide backup support during peak periods for other Resort Services sales locations
- Contribute to a positive team environment by participating in job sharing, and maintaining a friendly attitude in all interactions

**Qualifications**  

**Required Qualifications (knowledge, skills, certifications, education, etc):**

- High school diploma or equivalent; some college experience preferred
- Previous hospitality, call center or phone-based customer service experience
- Exceptional phone voice and professional writing skills
- Advanced computer proficiency with ability to navigate 3+ systems simultaneously
- Comfortable wearing a headset for extended periods
- Strong focus and concentration in shared office environment
- Ability to maintain professionalism during back-to-back calls
- Proficient with Microsoft 365 applications.
- Flexible schedule availability, including weekends and holidays
- Able to problem-solve independently and adapt in a fast-paced environment
- Familiar with CRM systems such as RTP or Salesforce

**Work Environment:**

- Position requires extended periods at a computer (sitting or standing)
- Noise levels can be high when all agents are on the phone

**Position type and expected hours of work:**

- Typical 8-10 hour shifts 4-5 days a week
- Weekends and holidays required; overtime may be needed during peak periods (especially Christmas break)
## Skills

- Salesforce
- Microsoft 365
- Real-Time Payments
- Customer Relationship Management
- E-Commerce
- Computer Literacy
- Quality Metrics and KPIs
- Reservation Management
- Inbound Call Handling
- Databases
- Professional Writing
- Backup and Recovery
- Microsoft SharePoint
- Sales
- Customer Service
## Benefits

- Financial Aid/Assistance
- Professional Development
- Health Insurance
- Flexible Work Schedules

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/call-center-agent-at-boyne-resorts-01a0cc15-deb9-78dc-9d80-e289953f6ae1?utm_source=ai_markdown)

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