---
title: Business Systems Training & Support Specialist at CMI
description: CMI is hiring for the Business Systems Training & Support Specialist role in Auburn,
  NY. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/business-systems-training-and-support-specialist-at-cmi-01a1d505-434a-7198-a72a-314d416d23ec
date: 2026-11-13T13:17:07Z
og_description: Join CMI as Business Systems Training & Support Specialist in Auburn, NY. Pays
  $64K–$92K per year. Requires 2+ years of experience.
og_image: https://www.foundrole.com/og/g4nvua.png
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  - label: Home
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---

| | |
|---|---|
| **Company** | CMI |
| **Location** | Auburn, NY |
| **Salary** | $64K/yr - $92K/yr |
| **Posted** | Nov 13, 2026 |

## Is this job real?

**Ghost job check:** A · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for CMI.
- **E-Verify:** No E-Verify enrollment on record for CMI.

## Pay for similar jobs

Most similar jobs pay $95,000 – $151,000 a year (median $119,000).

## Description

**Position Title:** Business Systems Training & Support Specialist

**Reports To:** Business Systems Manager

**Pay Range:** $64,000 - $92,000

**Date Revised:** November 2026

**Position Summary:** 

The Business Systems Training & Support Specialist ensures newly implemented business systems are being used properly and that employees have the proper resources available to use them as intended. This person is the team's front line with users: training employees, monitoring system use, communicating new functionality and process changes, and facilitating communication between the Business Systems team and end-users. This person will be primarily working with Microsoft Dynamics 365 Business Central, in addition to a variety of other systems and platforms.

**Job Responsibilities**:

**Training and on-the-job coaching**

- Lead training for business systems: create SOPs, training decks, one-page guides/lessons, and host trainings.
- Spend hands-on time with users, coaching them through their real daily work in a variety of business systems. The role's central goal is to build a subject-matter expert (SME) in every department and every shift. Once this is achieved, this person will move with the Business Systems team to the next implementation project.
- Build a structured training program that scales as teams grow and survives staff turnover by using the Alchemy Learning Management System (LMS).
- Train end users on new platforms/systems as they go live, including but not limited to Microsoft Dynamics 365 Business Central.

**Release liaison and communications**

- Serve as the liaison between Business Systems and departments for every new functionality release, process change, and system go-live.
- Translate technical changes into plain-language communications: what is changing, who it affects, what users need to do, and why.
- Bring functionality updates to shift-change meetings and sit down with supervisors and managers to confirm they understand what to do and why.
- Follow up after each release to confirm the change is being executed correctly in the data, not just announced.
- Gather user feedback, pain points, and functionality issues and bring them back to the Business Systems team to solve together.

**Utilization monitoring and data governance**

- Monitor system usage and data entry across departments; follow up when required entries are missing, late, or incorrect and find out why.
- Teach and enforce auditing and accountability practices, working with department heads who own their areas' data.
- Build and review summary reports of data entry activity to spot trends, gaps, and departments that need more support.
- Help keep master data and transactional data accurate, consistent, and complete, and flag data issues before they cause problems downstream.

**Project support**

- Participate in roadmap projects from design through go-live, representing how users actually work so the systems fit the business.
- Help gather requirements, document current processes, and test new functionality before release.
- Support data cleanup and migration off legacy platforms as those systems are retired.
- Contribute to the SharePoint reporting hub by helping users find and use the reports built for them.

**Required Skills/Abilities:**

· Excellent verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills with the ability to interpret and present data clearly.

· Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and data validation.

· Experience with HRIS and payroll systems, or the ability to quickly learn the organization’s systems.

· Experience with data mapping, file imports/exports, and system integrations preferred.

· Excellent time management skills with a proven ability to meet deadlines.

· Ability to act with integrity, professionalism, and confidentiality when handling sensitive data.

· Familiarity with employment-related laws and regulations.

· Reliably able to commute to and from work for scheduled shift.

· Flexible hours at times to meet organizational needs.

**Qualifications/Experience:**

· Associate's or bachelor's degree in information systems, business, supply chain, or a related field, or equivalent experience.

· 2+ years in a role involving end-user training, system support, data entry oversight, or operations

· in a business-system environment.

· Experience with an ERP system, ideally Microsoft Dynamics 365 Business Central or Navision.

· Experience in food, dairy, or other manufacturing, including plant floor, warehouse, or quality lab environments.

· Experience writing SOPs, training materials, or job aids.

· Exposure to data governance, auditing, or master data practices.

**Physical Requirements:**

· Ability to navigate all areas of the facility, including office spaces, warehouse areas, and the exterior perimeter.

· Must wear required personal protective equipment (PPE) as necessary to safely perform job duties.

· Ability to stand, sit, and carry out tasks throughout a full shift, with appropriate meal breaks.

· Physically capable of standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching as needed.

· Able to lift and move items weighing up to 25 pounds independently and heavier objects with reasonable accommodations.

· Visual acuity sufficient to perform job duties accurately.

**Employer's Disclaimer:**

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.

• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
## Skills

- Enterprise Resource Planning
- Payroll Processing
- User Feedback
- SAP Master Data Management MDM
- Subject Matter Expertise
- Microsoft Dynamics 365 Business Central
- Microsoft Excel
- Microsoft Dynamics NAV
- Problem Solving
- Excel Pivot Tables
- Confidentiality
- Learning Management Systems
- Data Cleansing
- Data Entry
- Information Systems
- Job Aids Development
- Time Management
- HarrisData Human Resources Information System HRIS
- Supply Chain
- Auditing
- Data Governance
- Standard Operating Procedures (Sop)
- Attention to Detail
- Data Validation
- User Training
- Systems Integration
- Organizational Skills
- Product Roadmaps
- Communication
- Writing
- Coaching
- Personal Protective Equipment
- Microsoft SharePoint
## Benefits

- Flexible Work Schedules

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