---
title: Bilingual Collector
description: Austin Telco Federal Credit Union is hiring for the Bilingual Collector role in
  Austin, TX. Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/bilingual-collector-at-austin-telco-federal-credit-union-01a0c66e-a91f-7578-a961-06e687557dbe
date: 2026-09-28T04:19:09Z
og_description: Join Austin Telco Federal Credit Union as Bilingual Collector in Austin, TX. Pays
  $43K–$47.5K per year. Full-time role.
og_image: https://www.foundrole.com/og/aem4co.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
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---

| | |
|---|---|
| **Company** | Austin Telco Federal Credit Union |
| **Location** | Austin, TX |
| **Salary** | $43K/yr - $47.5K/yr |
| **Type** | Full Time |
| **Posted** | Sep 28, 2026 |
## Description

**Bilingual Incentives & Sign on Bonus!**

- **$200 monthly bilingual stipend!**
- **$500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment!**

**Bilingual Collector | Location:** 11149 Research Blvd, Austin, TX,78759 **| Schedule:** Monday – Friday: schedules are assigned **within** business hours of 8:00 AM–6:30 PM ***and may vary based on operational needs.*** One Saturday shift per month is required from 8:00 AM–12:00 PM. | **FLSA Status:** Nonexempt | **Salary Range:** $43,000- $47,500

**Austin Telco FCU** is looking for a **Collector** to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

### What you'll do:

### Member Communication & Collection Support

- Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
- Utilize telephone and email communication to assist members regarding delinquent accounts
- Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
- Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
- Mail letters regarding late payments on delinquent accounts

### Account Research & Processing

- Research delinquent accounts for posting errors and assist with correcting discrepancies
- Obtain credit reports as required
- Complete documentation for loan extensions and collection refinances
- Process towing notifications and act accordingly
- Prepare loan documents for scanning
- Assist with clerical duties and daily mail

### Operational Excellence

- Refer and/or confer with the AVP of Collections or Senior Collector regarding problem accounts
- Complete all scheduled training sessions to support job competency and compliance standards
- Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
- Exercise sound judgment and decision-making within the scope of the role
- Participate in additional projects or duties as assigned

**What You Bring:**

- **Experience:** Minimum of six **(6) months** of experience in a bank, credit union, or other financial institution.
- **Education:** High school diploma or GED
- **Communication:** Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
- **Confidentiality & Integrity:** Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
- **Organization & Attention to Detail:** Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
- **Language Skills: Bilingual in Spanish and English required.**

**Preferred:**

- Experience collecting secured or unsecured consumer loans

**Why You'll Love Working Here:**

- **Comprehensive Benefits:** Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
- **Paid Time Off:** Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
- **Retirement Plans:** 401(k) with company match and a pension plan to support long-term financial goals.
- **Supportive Culture:** A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

## **Additional Requirements:**

- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer

**Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.**
## Skills

- Fair Labor Standards Act (Flsa)
- Decision Making
- Credit Analysis
- Bilingual
- Discretion
- Clerical Skills
- Interpersonal Skills
- Confidentiality
- Empathy
- English
- Attention to Detail
- Towing
- Process Documentation
- Spanish
- Communication
- Consumer Lending
- Collections
## Benefits

- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Paid Time Off (Pto)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/bilingual-collector-at-austin-telco-federal-credit-union-01a0c66e-a91f-7578-a961-06e687557dbe?utm_source=ai_markdown)

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