--- title: Bilingual AHS Specialist Spanish at Amazon in Tempe, AZ description: Amazon is hiring for the Bilingual AHS Specialist Spanish role in Tempe, AZ. Pays $16.05–$28.07 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/bilingual-ahs-specialist-spanish-at-amazon-01a0b3c6-4877-7b75-9849-dae9487ec4c7 date: 2026-11-15T01:26:44Z og_description: Join Amazon as Bilingual AHS Specialist Spanish in Tempe, AZ. Pays $16.05–$28.07 per hour. Full-time, hybrid role. og_image: https://www.foundrole.com/og/l3ko7y.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Tempe, AZ (Hybrid) | | **Salary** | $16.05/hr - $28.07/hr | | **Type** | Full Time | | **Posted** | Oct 01, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 25,968 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $77,000 – $138,000 a year (median $108,000). ## Description This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support Specialist Location: Tempe, AZ Language Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 weeks consisting of instructor led and self-led coursework. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities \- Demonstrates effective, clear and professional written and oral communication. \- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. \- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. \- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. \- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. \- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. \- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. \- Liaises with other departments as required to resolve Seller’s issues and questions. ## Basic Qualifications \- 1+ years of customer service experience \- Speak, write, and read fluently in English \- Experience with Microsoft Office products and applications \- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays \- Experience in payments or e-commerce \- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) \- Speak, write, and read fluently in Spanish \- Ability to be on site 5 days a week in Tempe, AZ ## Preferred Qualifications \- Experience demonstrating problem solving and root cause analysis Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, AZ, Tempe - 16.05 - 28.07 USD hourly ## Skills - Data Interpretation - Performance Measurement - Suspension (Vehicle) - Microsoft Excel - Logical Reasoning - First Contact Resolution - E-Commerce - Microsoft Word - Microsoft Outlook - Time Management - Microsoft Office - English - Ability to Work Independently - Spanish - Communication - Outbound Sales - Customer Service ## Benefits - Mental Health - 401(k) Plans - Flexible Work Schedules ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Arizona](https://www.foundrole.com/locations/us/arizona?utm_source=ai_markdown) — 55593 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs - [Tempe, AZ](https://www.foundrole.com/locations/us/arizona/tempe?utm_source=ai_markdown) — 3955 jobs ## Related pages - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Arizona](https://www.foundrole.com/locations/us/arizona?utm_source=ai_markdown) — 55593 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs - [Tempe, AZ](https://www.foundrole.com/locations/us/arizona/tempe?utm_source=ai_markdown) — 3955 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)