---
title: Bank Sales Service Representative
description: First Citizens Bank is hiring for the Bank Sales Service Representative role in
  Wilmington, NC. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/bank-sales-service-representative-at-first-citizens-bank-01a0b3cd-dd43-7158-83ba-02e936fa4c71
date: 2026-09-27T23:39:16Z
og_description: Join First Citizens Bank as Bank Sales Service Representative in Wilmington, NC.
  Part-time role. See the full description and apply.
og_image: https://www.foundrole.com/og/177ovn.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | First Citizens Bank |
| **Location** | Wilmington, NC |
| **Type** | Part Time |
| **Posted** | Sep 25, 2026 |
## Description

**Overview**  

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.The successful candidate will demonstrate:Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolution.

**Responsibilities & Qualifications**  

Duties & Responsibilities:

- Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

- Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:  
- Financial literacy.  
- Knowledge of retail banking products and services.

- Customer service skills.

- Communication (Written and Verbal).

Qualifications:

- Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service.
- Preferred Area of Experience: Sales.

**Additional Information**  

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at [https://jobs.firstcitizens.com/benefits](https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjobs.firstcitizens.com%2Fbenefits&data=05%7C02%7Cstephanie.degnan%40icims.com%7Ca48947c00b8a4505d13208de6f327a7d%7Ca161d5e32ef74a1587fe4a0b6a295fac%7C0%7C0%7C639070460320271579%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=yV613hS4M%2F8O27kRKZR8WmdWsxsjSH5MnNvfBinJQRc%3D&reserved=0).
## Skills

- Problem Resolution
- Office Management
- Interpersonal Skills
- Banking
- Referral Processing
- Human Resources
- Financial Literacy
- Communication
- Coaching
- Equities
- Sales
- Customer Service

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/bank-sales-service-representative-at-first-citizens-bank-01a0b3cd-dd43-7158-83ba-02e936fa4c71?utm_source=ai_markdown)

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