--- title: Agriculture Product Support Represent I at TSI description: TSI is hiring for the Agriculture Product Support Represent I role in Auburn, IL. Pays $45K–$49K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/agriculture-product-support-represent-i-at-tsi-01a0b3bb-1522-71ad-a381-0ed61d1a3f8e date: 2026-11-15T21:17:10Z og_description: Join TSI as Agriculture Product Support Represent I in Auburn, IL. Pays $45K–$49K per year. Full-time, hybrid role. og_image: https://www.foundrole.com/og/b0cezp.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | TSI | | **Location** | Auburn, IL (Hybrid) | | **Salary** | $45K/yr - $49K/yr | | **Type** | Full Time | | **Posted** | Nov 15, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** TSI sponsors H-1B visas. - **E-Verify:** No E-Verify enrollment on record for TSI. ## Pay for similar jobs Most similar jobs pay $60,000 – $90,000 a year (median $76,000). ## Description **Who Are We?** Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI’s vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility. **Tech Support Representative I at DICKEY-john** Provides direct customer support for DICKEY-john products. Position requires communication with end producers, distributors, dealers, and OEMs by phone, email, or in person concerning equipment problems. Onsite installation or troubleshooting complex electromechanical systems required. Position performs validation testing on newly developed products and communicates findings. Position requires customer interactions via on-site training or trade shows. **What Will You Do?** - Provide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person. - Perform in-field customer service calls to address customer satisfaction issues. - Perform custom installations on new products for field testing. - Provide feedback to other internal functions on the performance of DICKEY-john products in the field. - Maintain log of incoming customer calls. - Follow up with customers to resolve problems. - Travel required for shows and promotions, service training, field service and service visits with little or no advance notice. - Explain DICKEY-john policies, processes and requirements to customers as required. - Follow all safety guidelines and report unsafe conditions. - Conduct verification and validation testing of products in development. - Conduct basic product training sessions for customers and distributors. - Represent DICKEY-john at industry trade shows. Perform product demonstrations as required. - Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products. - Read, review and proof technical diagrams and manuals as needed. - Repair electronic, hydraulic, and pneumatic systems. **QUALIFICATIONS** Education Required: - High School Diploma - One plus year of experience in agriculture or customer contact related positions Desired: - A.A.S. in Agriculture, Electronics, or related field Experience Required: - Strong interpersonal, organizational, communication, and problem-solving skills. - Demonstrated ability to troubleshoot and correct electromechanical process problems. Desired: - Direct customer contact or support experience. - Practical knowledge of farming practices. **KNOWLEDGE** Required:  - Basic knowledge of agricultural equipment, practices, and systems. - Basic knowledge of electronics, hydraulics, pneumatics, and electrical systems. Desired: - Working understanding of precision agriculture including GPS. - Working knowledge of electronics, hydraulics, pneumatics, and electrical systems. **Work Environment & Physical Demands** Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements. Must be able to lift 50 pounds unassisted. Work in an outdoor environment for extended periods of time. **Position Type/Expected Hours Of Work** This is an onsite position. A hybrid work schedule may be available after the training period for employees who successfully complete onboarding and demonstrate proficiency in the role. This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. *This position occasionally requires long hours and weekend work.* **Travel** Up to 25% travel. **What Can We Give You?** At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment. **Dress for your day**: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday. **Free Beverages/On-site Cafeterias:** Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months. **Flexible Work Arrangement:** TSI/DICKEY-john employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more. **Pay and Benefits:** Competitive market salary from $45,000 - $49,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Benefits include: - Health Insurance: Comprehensive medical, dental, and vision coverage. - Retirement Plan: 401(k) with company match. - Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays. - Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities. *Pay amount does not guarantee employment for any particular period of time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability ## Skills - Global Positioning Systems - Customer Support - Channel Partner Management - Hydraulics - Problem Solving - Customer Satisfaction - Mechanical Systems - Interpersonal Skills - Electromechanical Engineering - Air Quality - Electrical Systems - Precision Agriculture - Field Testing - Workplace Safety - Technical Drawing Interpretation - Pneumatics - Trade Show Management - Field Service - Verification And Validation - Communication - Customer Contact - Demonstration Skills - Sales - Customer Service - Agricultural Equipment ## Benefits - Professional Development - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - Sick Leave - Bereavement/Mental Health Leave - Floating Holidays - 401(k) Plans - Other Retirement and Savings ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Illinois](https://www.foundrole.com/locations/us/illinois?utm_source=ai_markdown) — 101603 jobs - [Electrical Equipment Manufacturing](https://www.foundrole.com/sectors/manufacturing/electrical-equipment-manufacturing?utm_source=ai_markdown) — 41850 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)