---
title: Afternoon Front Desk Agent at Boyne Resorts
description: Boyne Resorts is hiring for the Afternoon Front Desk Agent role in Harbor Springs,
  MI. Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/afternoon-front-desk-agent-at-boyne-resorts-01a0cc15-deb6-71dd-b365-bc2e18767afc
date: 2026-09-28T04:18:26Z
og_description: Join Boyne Resorts as Afternoon Front Desk Agent in Harbor Springs, MI. Full-time
  role. See the full description and apply.
og_image: https://www.foundrole.com/og/f2dh14.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
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---

| | |
|---|---|
| **Company** | Boyne Resorts |
| **Location** | Harbor Springs, MI |
| **Type** | Full Time |
| **Posted** | Sep 22, 2026 |
## Description

**Overview**  

![](https://links.imagerelay.com/cdn/721/ql/4db4c03793b5435c9ca5c18583991b5d/Snowmaking.png)

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM. 

**Employee Perks:**

- **Free Golf and Ski Passes** – Enjoy outdoor activities with free access for you and your family.
- **Downhill Mountain Bike Park Pass** – Complimentary access for biking enthusiasts.
- **Dining Discounts** – Receive 25% off at Boyne restaurants.
- **Resort Discounts** – Save 30% on spa treatments and other services at Boyne Resorts.
- **Free Water Park Passes** – Access to Avalanche Bay Water Park.
- **Lodging Discounts** – Special rates for friends and family.
- **Tuition Reimbursement** – Support for continuing education.
- **Housing Availability** – First-come, first-served team member housing.
- **Health Insurance** – Available for Full-Time Year-Round Team Members.
- **AllyHealth** – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! [Employment at The Highlands | The Highlands](https://www.highlandsharborsprings.com/employment)

**Our Core Values:** LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

- **Long-Term Thinking**
- **Excellence in Execution**
- **Attitude is Everything**
- **Develop Create People**
- **Serve our team members first so they can, in turn, serve our guests and community**

**Responsibilities**  

## **Essential Responsibilities & Duties** - Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience - Verify all reservation details at check-in, including guest information, payment method, and departure date - Coordinate guest service requests with housekeeping, bell services, and reservations teams - Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner - Handle cash, credit card, and traveler’s check transactions in accordance with established procedures - Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies - Provide information about room types, rates, resort amenities, and local attractions - Answer incoming calls using proper telephone etiquette and company standards - Utilize the property management system to manage reservations and guest accounts - Stay informed on group functions, including event locations, schedules, and services offered - Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity - Communicate effectively with supervisors regarding issues, guest concerns, or operational updates - Deliver high-quality customer service in a fast-paced hospitality environment **Qualifications** - Must be at least 18 years of age - Ability to work in a fast-paced, customer-service environment - Strong communication and interpersonal skills - Ability to stand for extended periods of time - Willingness to work flexible schedules, including days, evenings, weekends, and holidays - Basic computer proficiency; familiarity with Microsoft Office preferred - Ability to handle cash and perform basic financial transactions accurately - Strong attention to detail and organizational skills - Ability to maintain professionalism and confidentiality
## Skills

- Interpersonal Skills
- Confidentiality
- Housekeeping
- Basic Computer Skills
- Microsoft Office
- Attention to Detail
- Organizational Skills
- Telephone Etiquette
- Financial Transactions
- Reservation Management
- Communication
- Safety and Security
- Customer Service
## Benefits

- Financial Aid/Assistance
- Professional Development
- Health Insurance

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/afternoon-front-desk-agent-at-boyne-resorts-01a0cc15-deb6-71dd-b365-bc2e18767afc?utm_source=ai_markdown)

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