About Us

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: - Service Delivery Manager

Location: Portsmouth, New Hampshire

Duration: Fulltime

Primary Skills

We are seeking an experienced service delivery manager with strong proficiency in Java to lead and manage our Application Support program The ideal candidate will oversee the ongoing support maintenance and enhancement of critical business applications ensuring high availability performance and reliability This role requires excellent stakeholder management technical expertise in Java and proven experience in program and team leadership Lead should have Java knowledge to manages L1L2 and 24x7 support operations to ensure successful delivery and alignment with organizational goals Job Description Lead the development and implementation of robust project planning methodologies to drive efficient and effective program execution Establish and maintain project governance frameworks that promote transparency compliance and accountability across programs Manage L1 and L2 support operations including 24x7 incident management to ensure timely resolution of issues and maintain high service quality Collaborate with cross functional teams and stakeholders to align project objectives with overall business strategy Drive continuous improvement initiatives aimed at enhancing project governance program management and delivery practices Monitor project and support performance metrics to identify trends and opportunities for process optimization Provide strategic guidance on program management best practices to improve delivery quality and team productivity Facilitate clear and consistent communication among all project stakeholders to ensure alignment and promptly resolve challenges

Roles and Responsibilities

Lead end to end project governance ensuring adherence to organizational standards and regulatory requirements Develop and implement governance structures such as steering committees reporting mechanisms and risk management processes Manage risk identification mitigation strategies and issue resolution to ensure successful project outcomes Oversee resource allocation and utilization to maximize efficiency across multiple project teams Manage and coordinate L1 and L2 support teams including 24x7 support operations to ensure effective incident management and service continuity Facilitate stakeholder engagement and maintain effective communication channels to ensure alignment with project goals Mentor and coach project managers support teams and other members to enhance governance capabilities and performance Drive program management best practices including planning tracking reporting to senior leadership and ensuring continuous improvement

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe Return To Office

In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.